Education & Training

Communication, Negotiation and Conflict Resolution  The Communication, Negotiation and Conflict Resolution course has been designed to help improve written, oral and negotiating skills within the construction industry. The course contains interactive elements, case studies, practical examples, a search function, course glossary and reference library.)

Upon completing this course, you will be able to: 

• Overcome communication barriers,

• Communicate clearly using a variety of methods,

• Apply communication skills to lead a meeting,

• Define a conflict,

• Identify the stages of conflict,

• Apply assertiveness techniques to help people understand your point,

• Work with difficult behaviours more effectively,

• Describe the criteria for an effective negotiator,

• Describe how power can be used or abused in negotiation,

• Identify when to close negotiations.

 This course has been accredited by the Canadian Construction Association (CCA) for two (2) credits toward Gold Seal Certification. A final mark of 100% is required in order to receive a certificate of completion.

 This course is intended for anyone in the construction and maintenance industry who must interact effectively and professionally with employees, subcontractors, owners, clients, engineers and employers

Full details of Communication, Negotiation and Conflict Resolution can be found by clicking on the title.

 To register, click here.

The Construction Industry Ethics course has been designed to help you understand ethics as it relates to the construction industry. The course contains interactive elements, case studies, practical examples, videos, and a course glossary.

OBJECTIVES

Upon completing this course, you will:

1.  Understand what is included in "ethical behaviour"
2.  Be aware of the importance of ethics in business
3.  Know how to make ethical decisions
4.  Recognize ethics in the context of the law
5.  Understand the direct link between ethics and a company's success

 *All Gold Seal applicants will have to take the Construction Industry Ethics course (both online and classroom portions). Gold Seal has allocated a total of 3 credits to this course (2 for the online portion and 1 for the classroom portion).

This course will be mandatory to receive Gold Seal Certification. A final mark of 100% is required in order to receive a certificate of completion.

This course is intended for owner/clients, contractors, supervisors, project managers, etc. who must deal effectively and professionally with employees, sub-trades, owners, clients, engineers, employers, and the public.

Full details of Construction Industry Ethics can be found by clicking the course title.

To register, click here.

After completing this course, you will:

• Understand the construction business and your role in it as a construction project manager.
• Know how to effectively communicate through listening, writing, and verbal communication.
• Know how to manage and maintain worksite relationships.
• Understand what happens at the project procurement stage.
• Know your roles and responsibilities at each of the following stages:  -  Pre-Construction  -  Construction  -  Close-out

This course has been accredited by the Canadian Construction Association (CCA) to one (1) credits toward Gold Seal Certification upon successful completion of this course. A final mark of 100% is required in order to receive a certificate of completion.

 This course is intended for everyone working in construction in any part of the country, in any sector (residential, institutional and commercial, heavy industrial and engineering).

Full details of Construction Project Management can be found by clicking the course title

To register, click here.

• Understand the origins of law
• Understand what a contract is and what makes a contract valid or invalid
• Understand the roles in the construction industry as they apply to contract law
• Know the different types of construction contracts
• Interpret contracts
• Understand what a custom contract consists of
• Understand the principles of surety and the different types of bonds that are used
• Know what type of insurance is required in the construction industry
• Understand claims, the reasons for claims and the process of making a claim
• Know the acts and regulations that are relevant to the construction industry

 This course has been accredited by the Canadian Construction Association (CCA) to one (1) credits toward Gold Seal Certification upon successful completion of this course. A final mark of 75%
is required in order to receive a certificate of completion.

 This course is intended for people working in the construction industry who deal primarily in trade-to-trade and/or trade-to-customer situations.

Full details of Construction Law can be found by clicking the course title.

To register, click here.

The course then examines the supervisor’s role with respect to leadership, planning, and managing. Topics that are covered include developing your work team, resolving conflict, managing your time, planning and scheduling work, productivity, maintaining quality, and taking corrective action.

The final module covers safety, as everything the course teaches needs to be accomplished with safety in mind. Preventing incidents and promoting safety is one of your most important roles as a supervisor or front line leader. As well, in the event a safety incident occurs, there are procedures that you will be required to follow that will be covered in this course.

This course will provide you with the tools to help you:

• Build your supervisory skills
• Lead a work team
• Communicate effectively
• Understand the supervisor’s role in safety
• Develop and motivate teams
• Address performance issues

This course has been accredited by the Canadian Construction Association (CCA) for four (4) credits toward Gold Seal Certification. A final mark of 100% is required in order to receive a certificate of completion.

This course is intended to assist supervisors, foremen and others who wants to become First Level Supervisors in any part of the country, in any sector (residential or non-residential).

To register, click here.

After completing this course, you will be able to:

• Describe the building practices involved in the construction process
• Consider factors that affect labour and operational costs when preparing estimates
• Consider the management of materials for an estimate
• Describe how to maintain systems for managing records
• Know how to produce accurate and professional estimates
• Know how to assemble bids and meet bid closure deadlines
• Explain different types of changes and their impacts on projects

This course has been accredited by the Canadian Construction Association (CCA) for two (2) credits toward Gold Seal Certification. A final mark of 100% is required in order to receive a certificate of completion. 

 This course is intended for people working in estimating or any individual who wants to become  an estimator in any part of the country, in any sector (residential, industrial, commercial, institutional, pipeline, civil).

For full details of Introduction to Construction Estimating click on the course title.

To register, click here.

Develop the critical skills and learn the concepts required to supervise a construction crew, maximize productivity and quality, and ensure a job gets done on time, on budget, and safely.

• Build supervisory skills.
• Understand the difference between leadership and management.
• Communicate effectively.
• Lead a work crew.
• Plan and schedule.
• Manage effective meetings.
• Understand the supervisor’s role in safety and due diligence.
• Develop and motivate teams.
• Handle disagreements and problems.
• Address personal problems and performance issues.

This course uses interactive elements, scenarios, videos, and quizzes to reinforce learning.

 For supervisors, foremen, or any individual who wants to become a First Level Supervisors.

The course has been designed to help familiarize pipeline workers with the unique safety requirements associated with working in the pipeline construction industry.

For more information on Pipeline Construction Safety Training click the course title.

To register, click here.

By the end of this course you will:

• Understand industry expectations for respectful and inclusive workplaces
• Know how to lead by example to help create a respectful and inclusive workplace.
• Know how to communicate more effectively with team members of different genders, backgrounds and circumstances.
• Know how to include the perspectives of team members of different genders, backgrounds and circumstances into decision-making and problem-solving.
• Work more effectively in mentorship relationships with team members of different genders, backgrounds and circumstances to transfer trade and workplace knowledge to the next generation.

This course has been accredited by the Canadian Construction Association (CCA) to one (1) credit toward Gold Seal Certification upon successful completion of this course. A final mark of 100% is required in order to receive a certificate of completion.

This course is intended for people working in the construction industry.

For full details on Working in a Respectful and Inclusive Workplace click on the course name

To register, click here.